Job Description

We're looking for a Functional Lead in our Salesforce Practice that is passionate about streamlining business processes. This role is responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation. You will own the Salesforce system and work closely with business users, internal stakeholders and development teams to meet the needs of business, drive process and system changes.

Key Requirements:

· 3-7 years of experience as a client-facing Salesforce Business Analyst/Functional Lead with at-least 3+ Salesforce projects and at-least one in Sales and one in Service Cloud

· Develop/refine as-is and to-be business processes and ‘use-cases’ using SAFe principles, customer journey maps, and design principles.

· Extensive knowledge of the Salesforce Core data model

· Ability to analyze and document complex business processes using process modeling tools such as Mural, Microsoft Visio and/or LucidChart.

· Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks.

· Proven experience driving consensus across multiple stakeholders from different business functions.

· Extensive knowledge of Salesforce configuration, customization, and extension. Should be a subject-matter expert (SME) across platform features, including contact/Opportunity/Lead management, Pipeline and Forecast management, File sync & share, quotes, and Case management

· Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases

· Effective at managing a team and prioritizing multiple tasks simultaneously

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.