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Applications Support Analyst

Capgemini

Capgemini

IT, Customer Service
Mexico
Posted on Oct 8, 2024

RH: Karla Acosta

Location: any state of Mexico

Industry - Sector: Mals

What you’ll do?

  • Respond to ALM tickets on reported system bugs and enhancements.
  • Remediate the application based on ticket analysis and improve the end-user experience.
  • Define the technical solution and liaise with the Senior Technical lead /Architecture team to meet business requirements, as well as the project plan, a robust testing process, and schedule to deliver the solution.
  • Troubleshoot and Manage integrations with other applications
  • Monitor and Improve application performance and reduce time to market through automation, ensuring that end-users are being optimally serviced
  • Create training documentation as needed for features developed to be shared with end-users
  • Be responsible for the security of the application, including business continuity and disaster recovery plans.
  • Manage and deliver the execution of application upgrades and Sustain applications.
  • Maintain the systems’ technology stack.
  • Operate within the Security operations standards and guidelines.
  • Ensure that knowledge management and application documentation are updated systematically and periodically, including functional workflows and new enhancements.
  • Participates in Daily meetings with technical teams, and business stakeholders

What you’ll bring:

  • Java
  • SQL
  • REACT, Javascript is required ( What is meant here is to have strong knowledge in JAVASCRIPT, and REACT )
  • Communications:
  • Strong communication/writing skills are required.
  • Azure development Ops experience is Plus
  • .net is a Plus
  • Javascript, a good knowledge of React is a plus
  • Strong communication skills is required.
  • Azure development Ops experience is required.

Soft skills:

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

  • Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
  • You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
  • You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
  • Capgemini offers a competitive compensation and benefits package.
  • Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
  • Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

  • Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
  • Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
  • Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”