Job Description

Role Overview:
We are looking for a skilled Developer/Software Engineer with specialized experience in IBM Tealeaf. The ideal candidate will have strong technical expertise in Tealeaf implementation, administration, and configuration, coupled with a good understanding of website development, web server architecture, and digital analytics. The role involves working closely with development teams to optimize customer journeys and web/mobile applications by leveraging Tealeaf's tracking, replay, and data analysis capabilities.

Key Responsibilities:

• Review planned web and mobile changes with development teams to identify Tealeaf impacts and create the corresponding technical design.
• Configure data capture and masking rules to ensure customer data privacy and regulatory compliance.
• Tracking & Reporting: Implement Tealeaf tracking events, set up dashboards and reports to monitor key metrics.
• Lead the configuration and optimization of replay features for both web pages and native mobile screens (iOS/Android), ensuring high accuracy and usability of the replay system.
• Work closely with development teams to ensure Tealeaf compatibility with web pages, mobile applications, and APIs.
• Configure and manage the Tealeaf data processing pipeline, ensuring data is properly captured and processed for analysis.
• Perform deep-dive data analysis and generate reports on the customer journey/experience for digital assets. Identify opportunities for improvement and present actionable insights to the business.
• Provide guidance to users on the optimal use of Tealeaf and best practices for analytics and event tracking.
• Conduct administrative tasks, optimize Tealeaf systems, and plan for upgrades or new module implementations.
• Manage the installation of Tealeaf for new digital assets, including server installation, and the configuration of new modules, versions, and patches.

Required Competencies:

• Implementation, administration, and configuration of PCA, Canisters, Portal, Replay server (3-5 years).
• Data capture configuration (PCA interface, pipeline, privacy rules), Canister (Transport Service pipeline privacy rules) (3-5 years).
• Replay implementation and optimization (classic replay, DOM replay, native replay, replay rules, UI capture configuration) (3-5 years).
• Analytics configuration (events, dimensions, hit attributes, dashboards, reports) (3-5 years).
• Conducting data analysis to extract actionable insights and presenting findings (3-5 years).
• Solid understanding of website development, web server architecture, and technologies like SPA, JSON, JavaScript, CSS.
• Digital Analytics Tools Familiarity:
• Familiarity with Adobe Analytics or other digital analytics tools at a user level.
  

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief
  

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Skills (competencies)