IT Support Agent (ENG + German and FR) - European Institution

Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!

At the moment we are looking for an 'IT Support Agent ' for a European Institution!

Nature of the tasks :

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• First and second-line support: on-site support
• Recording & tracking incident information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks
• ...

Your skills :

• Min 3 years of experiences as IT Support
• Fluent in both English/German both written and oral (French is a big plus)
• Part of the consultants needs to be fluent in German both written and oral as well
• Very good communication skills
• User oriented
• Very good skills in all of the MS office applications, IOS and Android are a big plus
• ITIL V3 Foundation Certified is a big plus
• ...

Why should you take the leap?

At Sogeti Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance;

Next to this we also offer following additional benefits:

• Net expenses;
• Company car or mobility budget (whatever works best for you);
• Health insurance;
• Meal vouchers;
• Pension plan;
• Eco vouchers from €250/year;
• A flex plan where you can buy extra days off, update your insurance or buy home office supplies;
• 32 vacation days;

What are you waiting for? Apply today and start your new journey with Sogeti Belgium! :-)