About the job you’re considering

We have an exciting opportunity to join the growing End User Experience UK department as an Office 365 (o365) Engineer, supporting multiple high-profile clients as part of the Capgemini portfolio. The role of the o365 / Workplace Engineer is forward-thinking and encompasses a diverse range of responsibilities. These include managing collaborative systems and applications, maintaining standard operating environments, utilizing standard support toolsets, adhering to Capgemini processes, and overseeing enterprise systems. As an o365/ Workplace Engineer, you will play a critical role in ensuring the optimal performance, security, and scalability of our Office 365 platform, enabling our organization to leverage its full potential for improved productivity and collaboration.

Your role

The responsibilities of our o365 / Workplace Engineers includes, but are not limited to:

• Undertake Problem Management tasks in accordance with ITSM best practice. Coordinate incident, problem and requests queues, involving other team resources as required.

• Troubleshoot and support o365 to achieve BAU SLA commitments.

• Build and configure collaborative applications as per Low-Level Designs (LLD).

• Produce working documentation regarding toolset or service configuration.

• Involvement in new IT Infrastructure projects. Expected to work a reasonable amount of overtime to cover outage slots.

• Undertaking performance monitoring, tuning, fault diagnosis, incident and request resolution.

Your skills and experience

The ideal candidate will possess a client-oriented mindset with a keen eye for detail and a teamworking nature. Time management skills are key. They will also have a working knowledge of the following:

O365 and InTune
Azure
End User Desktop support
MS 365 Incident/Ticket management (Remedy)
MS 365 administration (MS 365 Admin Console)
Microsoft Teams
Phone handset management and configuration
Enterprise Smart Device (i.e. Blackberry UEM, Android) System

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (DV) clearance.
To obtain DV clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion.

Get the Future You Want | www.capgemini.com