Service Desk Process Lead with Italian
Capgemini
This job is no longer accepting applications
See open jobs at Capgemini.See open jobs similar to "Service Desk Process Lead with Italian" Matt Wallaert.Short Description
Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.
Qualifications
• Good verbal and written communication skills - English and Italian (Minimum B2)
• Experience in HR domain: 1 - 2 years
• Graduation is required – Bachelor’s degree
• Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration
• Strong project management skills applied in a business/corporate environment
• Experience in managing multiple design project
• Strong client management and team management skills
• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.) , Service Now Preferred.
• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
• Handle client communication and client Reporting
• Excellent job organization and time management skills
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
Job Responsibilities
• Manage the client engagement
• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Resolving errors, escalations and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
This job is no longer accepting applications
See open jobs at Capgemini.See open jobs similar to "Service Desk Process Lead with Italian" Matt Wallaert.