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Matt Wallaert
Matt Wallaert
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Availability & Capacity Manager



United Kingdom
Posted on Thursday, June 27, 2024

About the job you're considering

Here we have a great opportunity to join our team as an Availability & Capacity Manager! As an Availability & Capacity Manager, you will ensure the efficient and effective management of IT resources to meet current and future business demands. Your primary responsibilities include overseeing the Capacity, Availability, and Demand Processes, and aligning IT capacity with business requirements. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate with stakeholders and our extensive high-profile client network to forecast future needs, address capacity constraints, and enhance performance through proactive problem management.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

The responsibilities of the Availability & Capacity Manager include, but are not limited to:

  • Acting as the owner of Capacity Management, Availability & Demand Processes: Oversee and ensure adherence to policies, handling all related activities efficiently.
  • Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements. Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, and provide capacity/availability trending information to allow for effective forecasting.
  • Stakeholder Collaboration: Act as a subject matter expert for capacity and availability-related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.
  • Performance Improvement: Assess incidents and problems, implement appropriate capacity IT changes to enhance performance and ensure service levels are met. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
  • Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.

You can bring your whole self to work. At Capgemini, striving for equity, diversity, and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

  • Ability to develop training material, schedule and facilitate training sessions for internal and external resources, and mentoring skills.
  • Decent knowledge of computer systems, integration, and architecture concepts with experience in various analytical/reporting techniques supported by an understanding of statistics and quality management concepts.
  • Understanding of cross-systems interrelations in the context of the global business process and understanding of Service Management Framework
  • Quality documentation and report writing ability and experience working with 3rd parties
  • General management skills (time management, communication skills, and staff management), experience in managing meetings, and problem-solving skills desired

Your security clearance

Security Check (SC) Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and many more.
You’d be joining an accredited Great Place to Work for Wellbeing in 2023. Employee well-being is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating a tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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