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Matt Wallaert
Matt Wallaert
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Workplace - M365 and Google Engineer



United Kingdom
Posted on Thursday, June 27, 2024


This is a hybrid requirement with 3 days onsite and 2 days remote in Stevenage.

About the job you're considering

We have an exciting opportunity to join the growing End User Experience UK department as an Office 365 (o365) Engineer, supporting multiple high-profile clients as part of the Capgemini portfolio. The role of the o365 / Google Engineer is forward-thinking and encompasses a diverse range of responsibilities. These include managing collaborative systems and applications, maintaining standard operating environments, utilizing standard support toolsets, adhering to Capgemini processes, and overseeing enterprise systems. As an o365/ Google Engineer, you will play a critical role in ensuring the optimal performance, security, and scalability of our Office 365 platform, enabling our organization to leverage its full potential for improved productivity and collaboration.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

The responsibilities of our o365 / Google Engineers include, but are not limited to:

  • Undertaking performance monitoring, tuning, fault diagnosis, incident, and request resolution. Support and manage scheduling of project work tasks and liaise with Project Managers to achieve planned deliverables.
  • Undertake Problem Management tasks by ITSM best practice. Coordinate incident, problem, and request queues, involving other team resources as required.
  • Troubleshoot and support o365 and Google to achieve BAU SLA commitments. Build and configure collaborative applications as per Low-Level Designs (LLD).
  • Produce working documentation regarding toolset or service configuration.
  • Involvement in new IT Infrastructure projects and expected to work a reasonable amount of overtime to cover outage slots.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

The ideal candidate will possess a client-oriented mindset with a keen eye for detail and a team-working nature. Time management skills are key. They will also have a working knowledge of the following:

  • Google Workspace Incident/Ticket management (Remedy)
  • Google Workspace administration (Google Admin Console)
  • MS 365 Incident/Ticket management (Remedy)
  • MS 365 administration (MS 365 Admin Console)

Your security clearance

Security Check (SC) Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and many more.
You’d be joining an accredited Great Place to Work for Wellbeing in 2023. Employee well-being is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating a tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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