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IT Transformation Director - CCAI COE

Capgemini

Capgemini

IT
United States
Posted on Friday, June 7, 2024

Job Title: Contact Center AI (CCAI) Presales CCAI IT Transformation Director
Job Location: Remote
Job description:

We are seeking a CCAI Presales Architect to join us and support our clients in designing and implementing ground breaking contact center solutions.

If you have a passion for contact center transformation, conversational AI, and driving stellar customer experiences, an interest in Google Cloud Platform, and the ability to translate technical concepts into business value, then this role may be the perfect fit for you.
You will be working closely with our sales and solutions teams to design and present tailored contact center solutions to prospective clients. Your role will involve a combination of technical expertise, solution design, and customer engagement.
The role needs a techno functional leader with critical thinking. Someone with startup approach and demeanor, who is a great motivator, brings people together and align them to achieve exponential growth. And someone who can form relationships with account teams to drive business growth.

Key responsibilities:

• Collaborate with the sales team to identify potential customers and develop a deep understanding of their technical and business requirements.
• Work with customers to understand their contact center challenges and goals.
• As a Google Cloud CCAI Presales Architect, you will be helping businesses transform their customer engagement strategies.
• Design and develop solutions that address customer needs using CCaaS
• Develop and present customized demonstrations and proof-of-concepts that showcase the capabilities of Google CCAI or any other Contact Center tool and it they can be used to meet customer needs.
• Prepare proposals and presentations that demonstrate the value of the proposed solutions
• Stay up-to-date on the latest CCaaS technology and trends
and Participate in industry events and conferences to share your knowledge

Required Skills:

• Minimum 12+years of experience in contact center technical presales, solution architecture, or a related role.
• Must have experience in designing and architecting CCaaS solutions, such as Google CCAI, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros.
• Must have knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
Good knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
• Familiarity with Google CCAI or conversational AI is a plus.
• Google Cloud certification, such as the Google Cloud Certified - Professional Cloud Architect, is strongly preferred.
• Proven experience in contact center technical presales, solution architecture, or a related role.
• Proven expertise in designing and architecting CCaaS solutions, such as Google CCAI, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros.
• Strong knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
• Familiarity with Google CCAI or conversational AI is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Proven ability to develop and deliver compelling technical demonstrations and presentations.
• Strong problem-solving skills, with the ability to understand and address complex technical challenges.
• Ability to work independently as well as collaboratively in a team environment.
• Google Cloud certification, such as the Google Cloud Certified - Professional Cloud Architect, is strongly preferred.

Life at Capgemini:

• Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini
Capgemini is a global leader in partnering with companies to transform and handle their business by harnessing the power of technology. The Group is guided every day by its purpose of fueling human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, we'd love to hear from you with your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Please be aware that Capgemini may collect your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

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