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Microsoft Dynamics 365 CRM/CE - Project Lead



United States
Posted on Tuesday, June 4, 2024

Title: Microsoft Dynamics 365 CRM/CE - Project Lead

Location: Atlanta, GA / Chicago, IL (Onsite)


  • Define and oversee Dynamics 365 CRM CE projects, leading teams of Technical Solution Architects, Tech Business Analysts, developers, and testers through road mapping, requirement definition, solution design, configuration, coding, and deployment of Dynamics 365 CRM CE solutions.
  • Function as a trusted advisor to customers, requiring a strong blend of skills and experience in both business analysis and project management.
  • Possess strong experience in managing client expectations, project scope, and demonstrating strong leadership skills.
  • Engage with all levels of the client's team, providing recommendations and proactive best practice advice throughout all phases of the service delivery life cycle.
  • Define and manage overall project goals and success criteria, collaborating with clients on the creation and execution of the project plan.
  • Oversee all project deliverables, ensuring adherence to Capgemini methodology and best practices.
  • Provide overall project communication and regular status updates, including burn reports to the client.
  • Identify, track, and assist in resolving project issues, risks, and dependencies.
  • Manage project scope and track change requests.
  • Maintain client relationships at the project level and collaborate with Microsoft or other partners for assigned engagements.
  • Establish a resource plan aligned with the budget and track project expenditures.
  • Drive project activity, ensuring team members meet deadlines and complete timesheets and expense reports.
  • Develop and maintain project reusable assets.


  • Preferred: 10 years of project delivery management experience in business consulting, systems development, systems integration, and project management for Dynamics 365 CRM engagements.
  • Preferred: Experience in leading several large-scale Dynamics 365 CRM projects in business analysis and project management roles.
  • Strong communication and analytical skills with the ability to learn quickly.
  • Experience in leading a team and working with various project delivery methodologies, such as Agile, Scrum, and Waterfall.
  • Preferred: Experience with other CRM software like Oracle, SalesLogix, Salesforce, etc.
  • Certifications: Preferred certifications include Microsoft Dynamics 365 for Sales, Microsoft Dynamics 365 for Service, and any additional Microsoft Dynamics certifications.
  • Other relevant certifications: PMP (Project Management Professional), CAPM (Certified Associate in Project Management), CPMP (Certified Project Management Practitioner), Associate in Project Management, MPM (Master Project Manager), PPM (Professional in Project Management), PRINCE2 Foundation, PRINCE2 Practitioner, CSM (Certified ScrumMaster), SAFe (Scaled Agile Framework).

Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs.
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave.
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs.
  • Employee Resource Group
  • Disaster Relief

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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