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Client Account Lead - Public Sector

Capgemini

Capgemini

United Kingdom
Posted on Thursday, May 30, 2024

Internal job information

Location: Any UK base location
Global Grade: E
Local Grade: A10

About the job you’re considering

An Account Delivery Partner ensures long term value creation and mutual profitable growth by developing client intimacy and in-depth knowledge of the client application portfolio. They secures delivery quality, identifies potential business opportunities and collaborates with Account Executives to support business development.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Expected outcomes from:

1. Client perspective

  • Manage client relationship, Reviews business critical engagements and manage risks via delivery capabilities allocation.
  • Address CXO level escalations on delivery
  • Bring capabilities from across the Group to enable transformational initiatives
  • Act as a trusted advisor

2. Capgemini perspective

  • Build a community of engagement managers to bring one view of global accounts
  • Facilitate cross SBU/BL contribution to a single account or large engagement, to ensure a cohesive delivery team
  • Institute governance to bring consistent experience of our delivery to our clients
  • Govern delivery by coordinating with delivery executives
  • Initiate and drive competitiveness plans and enhance contribution margin
  • Initiate and drive plans to enhance client satisfaction
  • Expand Capgemini’s client footprint by identifying and anticipating business opportunities
  • Collaborate with Account Executives, extend sales support and win additional business
  • Collaborate closely with MU Delivery Head
  • Participate in the Account Business Review and executive steering committee
  • Identify and drive business opportunities

Main Delivery duties

  • Ensure delivery sign-off off proposals ahead of them being assigned to a delivery Engagement Manager
  • Participate in account strategic plan definition & implementation
  • Lead commercial management and take part to contract negotiation
  • Develop a strong relationship with the client key IT stakeholders
  • Govern delivery performance with engagement managers / delivery executives
  • Drive innovation and continuous service improvements
  • Shape new deals with the account manager

You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

Delivery executive with:

  • client satisfaction track record
  • strong foundation in at least one technology
  • strong track record in profitable delivery and operations management
  • flexibility to travel across the globe to meet clients and our global delivery teams periodically
  • Strong track record of sales support
  • Strong track record of collaboration
  • Strong knowledge of the sector
    • EM certification level 3 or above
    • Knowledge of Capgemini multi-SBU offerings & capabilities
    • Clear understanding of the Client IS landscape & strong network within Client organization
    • Experience in the geographical region

Financial

  1. Account level revenue
  2. Account level contribution Margin
  3. New business influenced

Operational

  • Client satisfaction
  • Talent Retention
  • Delivery Excellence
    • Ensuring allocation of right Delivery Executives
    • Ensuring continuous service improvements
    • Instituting best practices
    • Driving agility and automation

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.


To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.


Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.


Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process

What does ‘Get The Future You Want ‘ mean for you?

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared Energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Impactful and ethical
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere®. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.