Who you are:

You are guided by your passion for understanding customers and drive to design better experiences for them. You believe in making business more human and want to help companies innovate from the outside-in. You love diving into client challenges and “navigating in the grey”. You’re a team player and you love bringing out the best in those around you. You are naturally curious, analytical, and are skilled at designing and executing primary research studies. You know that a discussion guide is a guide and not a script. You follow the flow of conversation, listen intently and probe appropriately and insightfully. Lastly, you know UX is about more than digital screens. You think of User Experience holistically and seek create the best experiences whether they are digital or physical.

What you’ll do:

In this role you’ll be working with clients across our portfolios and delivering some of our most innovative and impactful engagements. These engagements will mainly focus a range of qualitative research including User Experience research and other moderated research (e.g. ethnography, focus groups). If you focus on building strong client relationships and love the challenge of bringing the brief to your clients, this role could be for you.

• Commitment to quality. You are highly organized and great at finding efficiencies in the design and execution process while maintaining quality and ensuring the bar is kept high.
• Proactive problem solving. You’re a natural problem solver and can identify and resolve problems in a timely manner; independently seeking out solutions.
• Exhibit ownership and responsibility. You are dependable and take responsibility for your actions, honoring commitments and completing tasks on time or notifying appropriate person with an alternate plan.
• Build strong relationships. In partnership with your teams, create trusted relationships with senior level clients that drive great work and growth.
• Know your clients. Understand the goals of your clients’ organizations and recognize your clients’ individual roles in achieving those goals.
• Inspire your clients (to be better). Actively connect the dots, from consumer and UX trends to the competitive landscape, bring a holistic perspective to our clients’ business on a regular basis. Make them better at their jobs for knowing you.

Desired Skills:

• 5-7+ years of relevant experience in qualitative moderated research and UX including Research, Strategy and Design. Experience in Consulting, Innovation, Customer Experience or Consumer Insights a plus. Strong agency experience preferred.
• Deep knowledge of the UX research methodologies including both generative and evaluative methods such as: ethnographic interviews, heuristic evaluation, surveys, diary studies, UX testing, card sorting, and tree testing. Experience working in and facilitating Agile product development processes a plus.
• Experience moderating a range of research events from one on one interviews, to focus groups, to ride-alongs. Experience moderating both in person and virtually is a must.
• Experience working with UX research and design teams throughout the product development process.
• We are committed to being an inclusive research agency which means we do a lot of work with communities of people who have been marginalized by society. As such, we’re looking for a researcher who can reflect that lived experience in an authentic way when working with participants.
• Exceptional organizational skills and ability to deal with competing priorities.
• Strong collaboration across internal teams to drive impact for clients.
• Ability to multi-task, work independently and as part of a multidisciplinary team, exercise sound judgment, and escalate issues when necessary.
• Experience working in highly regulated industries like Healthcare and Financial Services a plus, although not required.

Learn more about what makes C Space who WeAre_ here: https://cspace.com/who-we-are/about/

We are focused on building a diverse and inclusive business and we welcome applications from people from diverse backgrounds, abilities, and walks of life – talented, creative people with their own voice, ideas and perspectives. So if you think you have the right skills and mindset for this position, whether through education, work or life experience, please apply.

Salary range: $80,000 to $100,000.

Alongside a competitive salary we also offer a comprehensive benefits packages including:

• Generous PTO; including 10 company holidays, 15 vacation days, 5 floating days and 10 sick days each year + volunteer and bereavement days.
• Discounted medical, health, and vision insurance
• 401k with a company match
• Family-forming benefits
• Paid parental leave
• Care@Work with Care.com
• Commuter benefits
• Flexible work schedules
• Employee Assistance Program
• Established Employee Resource Groups
• Extensive Learning & Development curriculum
• Annual Wellbeing budget for each C Spacer
• Yoga @ work
• Culture committee, clubs, in person & virtual social events

In 2023, C Space has been recognized with our 3rd straight Best Company for Career Growth award, as well as Best Company for Diversity and Best Work-Life Balance by Comparably. Comparably Awards are provided yearly to top performing company cultures based on real feedback from our employees.

2023, 2022, and 2021 Best Company for Career Growth

2022 Best Company for Diversity

2022 Best CEOs for Diversity; 2021 Best CEOs for Women

2022 Best Work-Life Balance

About C Space

Our clients call us their customer agency.

We create rapid insight and business change, putting customers at the heart of companies and solving problems from the customer’s perspective. We keep our clients relevant by building real, ongoing relationships with customers that in turn help them deliver superior experiences, launch successful products and build loyalty. Our customized approaches are tailored to specific business needs and include online insight communities, immersive storytelling, data and analytics, activation events, innovation projects and business consulting. We do this for many of the world’s best-known brands – like Bose, Walmart, Jaguar Land Rover, Mars, Samsung, IKEA and more – to create “Customer Inspired Growth”.

We are passionate about our people and proud of our culture. We co-created a set of values to ensure that we are delivering fantastic work, continuing to learn and developing and building a high-performance culture which creates opportunities for those who work here:

• I’ve got this: taking the initiative; doing what we say we will
• Only accept awesome: taking pride in your work; creating value for our clients and company
• Show the love: being kind to others; taking care of yourself too
• Do what scares you: challenging ourselves, taking risks and embracing opportunities for personal growth
• Tell it like it is: caring enough about people and the work to provide meaningful feedback; speaking up when you have a different perspective
• Open up and listen: embracing feedback from others; working hard to understand different points of view
• Find what fascinates: being relentlessly curious; having a learning mindset
• We before me: remembering we succeed or fail as a team
• Leave your mark: driving results through your work; shaping our culture

C Space is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment at C Space without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

We are headquartered in Boston, with offices in London, New York, San Francisco, and Cologne. To learn more, visit www.cspace.com or follow us on social media! Learn more about our culture on TikTok @cspaceglobal and IG @cspaceglobal, and more about our business and thought leadership on LinkedIn. Want to see posts from other C Spacers? Check out #wearecspace on LinkedIn!