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Matt Wallaert
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Client Service Administrator

A2B Australia

A2B Australia

Customer Service
Brisbane, Australia
Posted on Thursday, February 1, 2024

01st February, 2024


About A2B Australia:

A2B Australia is not just a transport service; we're an essential part of the journey, ensuring safety, comfort, and reliability from start to finish. With the largest taxi network in Australia, we're dedicated to enhancing the customer experience for corporate, community clients, and passengers with a disability. Our commitment to caring, collaboration, accountability, authenticity, and progress defines our work culture, and we're proud to support diversity and innovation within our team.

The Role:

As a Client Service Administrator within the Cabcharge Payments business unit, you'll be at the heart of our customer interaction, providing top-notch service to taxi drivers and Cabcharge merchants. This role is crucial in maintaining our reputation for excellence in customer support, focusing on resolving queries related to products, processes, and payments.

Key Responsibilities:
  • Efficiently handle client requests via phone and email, meeting SLAs.
  • Work to minimize outstanding debt, negotiating satisfactory outcomes.
  • Identify and address process and product knowledge gaps within the team.
  • Champion customer needs, driving engagement with the Cabcharge payment product suite.
  • Collaborate across teams to ensure seamless service delivery.
Who You Are:
  • A high school graduate or equivalent, with 2-3 years of experience in customer service.
  • Comfortable in a high-volume call handling environment and adept at using CRM tools and Office 365.
  • A team player with exceptional attention to detail, organization, determination, and resilience.
  • Energetic, driven, with the ability to influence others and excellent communication skills.
Why Join Us?

At Cabcharge and A2B Australia, you'll be part of a team that's leading the way in payment solutions within the taxi industry. We offer a supportive, inclusive work environment where your contributions are valued, and your professional growth is encouraged.

Apply Now!

If you're ready to make a difference and help us drive the future of payment solutions in the transportation industry, we'd love to hear from you. Please submit your application, including a resume and a cover letter outlining your experience and why you're the perfect fit for the role.

A2B Australia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information about A2B Australia and our services, visit www.a2baustralia.com.

Join our team and be a part of our journey to connect people to places, one ride at a time. Apply today!

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