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Matt Wallaert
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Contact Centre Operator

A2B Australia

A2B Australia

Melbourne, VIC, Australia
Posted on Thursday, November 16, 2023

15th November, 2023

Are you a customer-focused individual with exceptional communication skills? Do you have a passion for providing top-notch service and helping customers with their needs? If so, 13CABS is looking for dedicated individuals like you to join our team as Casual Call Centre Agents!

About Us: At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a Call Centre Agent, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their journeys are smooth and stress-free. Training is provided

As a Call Centre Agent, you'll play a crucial role in delivering exceptional customer experiences. Your responsibilities will include:

  • Receiving incoming customer calls and assisting with booking taxi services.
  • Providing accurate information about fare estimates, available vehicles, and estimated arrival times.
  • Assisting customers with inquiries, resolving issues, and ensuring their satisfaction.
  • Collaborating with drivers and dispatch to ensure timely and efficient pickups.
  • Recording customer details and interactions accurately for future reference
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