Contact Centre Operator
13th November, 2023
Are you a customer-focused individual with exceptional communication skills? Do you have a passion for providing top-notch service and helping customers with their needs? If so, 13CABS is looking for dedicated individuals like you to join our team as Casual Call Centre Agents!
About Us: At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a Call Centre Agent, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their journeys are smooth and stress-free. Training is provided
As a Call Centre Agent, you'll play a crucial role in delivering exceptional customer experiences. Your responsibilities will include:
- Receiving incoming customer calls and assisting with booking taxi services.
- Providing accurate information about fare estimates, available vehicles, and estimated arrival times.
- Assisting customers with inquiries, resolving issues, and ensuring their satisfaction.
- Collaborating with drivers and dispatch to ensure timely and efficient pickups.
- Recording customer details and interactions accurately for future reference